Just Pets Health Warranty

Dear Customer,

We try to obtain only healthy animals, and we provide the highest quality care for them while they are with us. Your puppy has received vaccines and de-worming appropriate for its age. The veterinarians at Reston Animal Hospital have examined this pet and their exam notes are attached. Your puppy has also been protected with a microchip that is implanted just under the skin and will aid in its recovery if it ever becomes lost. This warranty does not cover common ailments such as fleas, ear mites, and/or internal and external parasites.

Puppies must be examined by a licensed veterinarian of the purchaser’s choice, within 10 days of purchase (at the purchaser’s expense). In the event that a licensed veterinarian certifies your animal to be unfit for purchase within ten days following receipt of your animal, you may choose (I) to return the animal and receive a refund of the purchase price or (ii) to return the animal and receive an exchange animal of your choice of equivalent value.

In order to exercise these rights you must present a written veterinary certification that the animal is unfit within three business days after receiving such certification.

In the event that a medical problem is suspected within the 10 day period, the purchaser must contact Just Pets for approval prior to obtaining treatment. Just Pets requires that all approved treatment during the 10 day period be performed at Reston Animal Hospital. Under no circumstances will Just Pets assume responsibility for veterinarian costs not authorized by Just Pets. Just pets will, however, assume a limited responsibility for Veterinarian costs performed at Reston Animal Hospital within this 10 day period as specified in Terms and Conditions.

Taking a puppy into your home is an important decision and requires careful planning and thought. It is also a difficult transition for the animal. Pets may be returned for any reason within 48 hours of purchase for a refund, however, if the puppy is returned for any reason within the 48 hours other than the Vet certification, you will be charged a $150 administrative fee and forfeiture of any deposits used to place the pet on hold.  Supplies that have been used are not returnable. Please consider the responsibilities of caring for your pet for its lifetime before you decide to take it into your home. Puppies may be returned for non-medical reasons after the 48 hour period, but the administrative fee will be increased by 10% of the original price of the puppy for each calendar day the puppy was in your possession.  

NOTICE

The sale of certain dogs and cats described as being registered or capable of being registered with any animal pedigree organization is subject to the provisions of the Virginia Consumer Protection Act (59.1-96 et seq.) In the event that a licensed Veterinarian certifies your animal to be unfit for purchase within ten days following receipt of your animal, you may choose: (i) to return your animal and receive a refund of the purchase price or (ii) to return the animal and receive an exchange animal of your choice of equivalent value.

In order to exercise these rights you must present a written veterinary certification that the animal is unfit to the pet dealer within three business days after receiving such certification. If the pet dealer has promised to register your animal or to provide the papers necessary therefore and fails to do so within 120 days following the date of contract, you are entitled to return the animal and receive a refund of the purchase price or to retain the animal and receive a refund of an amount not to exceed fifty percent of the purchase price.

Note: Virginia Consumer Protection Act ( 59.1.96 et seq) A veterinary finding of intestinal parasites shall not be grounds for declaring the animal unfit for purchase unless the animal is clinically ill due to such condition. An animal may not be found unfit for purchase on account of an injury sustained or illness contracted subsequent to the consumer taking possession thereof.

Registration papers, for puppies described as being registered or capable of being registered, are usually available for pick-up after four weeks. Registration papers will be held at Just Pets for 120 days following the purchase. Just Pets will not be responsible for registration of pets after 120 days. Registered puppies are sold as pet quality only and are not intended for breeding.

Three-Year Hereditary Warranty: Registered dogs include a limited three-year warranty from Just Pets on hereditary defects. Reimbursement is limited to the actual purchase price of the dog and will vary based on the severity of the problem. Claims must be made within 30 days of the date of diagnosis. Claims will require supporting documentation from your veterinarian. Limitations are described in Terms and Conditions.

Terms And Conditions

This Warranty applies only to the pet specified in this agreement. We recommend that you closely monitor your new pet and separate them from other animals if there are any signs of disease or stress. Just Pets requires that all approved treatment during the 10 day period be performed at Reston Animal Hospital. Under no circumstances will Just Pets assume responsibility for veterinarian costs not authorized by Just Pets. You may contact the store during business hours at 703-435-0902. If you have an after hours emergency you can contact the Emergency Veterinary Clinic in Vienna, VA. Their phone number is 703-281-5121. This number is for after-hours emergencies only. Just Pets will not cover veterinary expenses from the Emergency Veterinary Clinic.

Respiratory Infections. Must be diagnosed within 10 days of the purchase date. The warranty will provide veterinary care from our veterinarians up to the cost of the pet.

Eye Entropian, Ectropion & Cherry Eye. Must be diagnosed within 10 days of the purchase date. The warranty will provide veterinary care from our veterinarians up to a $100.00 value per eye.

Canine Parvo Virus and Distemper. Must be diagnosed within 10 days of the purchase date. The warranty will provide veterinary care from our veterinarians up to the cost of the pet.

Hypoglycemia. Must be diagnosed within 24 hours of the purchase date. The warranty will provide veterinary care from our veterinarians up to the cost of the pet.

Generalized Demodicosis. Must be diagnosed by 1 year of age. The warranty will provide veterinary care from our veterinarians up to a $400.00 value.

Localized Demodicosis. Must be diagnosed by 1 year of age. The warranty will provide veterinary care from our veterinarians up to a $100.00 value.

Sarcoptic Mange. Must be diagnosed within 6 weeks of the purchase date. The warranty will provide veterinary care from our veterinarians up to $250.

Monorchid/Cryptorchid Dogs. The warranty will provide veterinary care from our veterinarians for any additional amount above the normal cost of neutering. This condition must be noted by your veterinarian upon the pets' initial exam.

Hernia Repairs. The warranty will provide veterinary care from our veterinarians up to a $100.00 value. This condition must be noted by your veterinarian upon the pets' initial exam.

Luxating Patellas/Carpal Laxity. Due to the many factors that can affect this condition luxating patellas and carpal laxity must be diagnosed during the initial vet exam and reported within 10 days of purchase. This condition is not covered by the hereditary warranty.

Angular Limb Deformities, due to premature closure of the Distal Ulnar Physis, are only considered hereditary in Skye Terriers. Therefore, this condition will not be eligible for credit in any other breed.

Brachycephalic Breeds: Any respiratory tree abnormalities are not covered by the warranty.

Allergic reactions and anesthetic deaths are not covered under this warranty.

Hereditary Defects must be diagnosed by 3 years of age. The warranty will provide a refund up to the purchase price for any hereditary or congenital defect(s) that affects the general health and daily activity of the pet. You must supply all supporting documentation from your veterinarian within 30 days of the date of diagnosis. Should death occur resulting from a covered illness, the maximum benefit will be the purchaser's cost of the pet.

This warranty does not cover common ailments such as fleas, ear mites, and/or parasites. Internal and external parasites are easily treated and are very common in puppies. We make every effort to control parasites but it is not always possible to eradicate all of them. It is the responsibility of the owner and their veterinarian to maintain an effective protocol for parasite control.

By signing below, the Customer agrees that he/she has read and understands the terms and conditions of the Just Pets Animal Warranty. The date entered is the date the animal was taken into the customer's possession. No warranty or representation has been made with respect to this animal except as set forth herein.